FAQ's

FAQ’s

Here are some of the most Frequently Asked Questions, if you can’t find the answer to your question here please do email or call us, we will be pleased to help.

 

Q.How do I contact you?

A.Full details of our opening hours and contact details - please click here.

 

Q.Do you have parking ?

A.Yes, we have FREE parking facilities at our Wimborne & Ferndown stores.

 

Q.Do you offer credit facilities.

A.YES, Holmans is fully registered with the FCA (Financial Conducts Authority) to offer credit.  We offer 10 months Interest Free (0% APR) on instore purchases over £200. Terms & Conditions do apply.

 

Q.How will my product be delivered?

A.Holmans has dedicated delivery TEAMS for local deliveries, smaller items will be sent by post or courier.  Full details will be shown on the check-out stage of your shopping basket.

 

Q.How do I change the delivery date of my item?

A.You will need to call us on 01202 882785 or 01202 876699 as soon as possible. We will always do our best to accommodate changes.

 

Q.Can you remove my old product?

A.Yes, when we deliver a new item to your home we can dispose of your old appliance although there is a charge for this service.

 

Q.Do you offer an installation service?

A.Yes, we have our own dedicated delivery TEAMS for local deliveries that can install your new appliance, demonstrate it and remove the packaging.  This does not apply to GAS hobs & cookers when a specialist service is required, our TEAM will pleased to help you find a Gas Safe fitter.

 

Q. I have a faulty product that is in warranty.

A.In the first instance call or email us and a member of our TEAM will give you

all the information you need to rectify the problem.

 

Q.I have a faulty product that is out of warranty.

A.Holmans has its own service facilities that can cope with most repairs and will give you guidance if it is an item that requires specialist assistance.

 

Q.How do I return an unwanted product

A.You can return an unwanted product to us either by post, courier or bringing it to one of our showrooms. The item must be in the full original packing with all accessories and instructions.  Only when it has been inspected by a member of our staff to confirm that it is fit for resale can a refund or exchange be given.

 

Q.What offers are there at the moment?

A.We often have SPECIAL OFFERS please click here or see the individual product details



Q.Do you offer a price match service?

A.Holmans will always endeavour to offer you the best price possible and will match any local competitor on a “like for like” basis.